Don't be this.
Two words to live by; be there. Customers want to deal with businesses that have someone there for them whenever they need them. Whether it’s through live chat, personal email correspondence, or by telephone, customer service is the key to success, hands down.
If a client has a need or a question, they want to be able to know there is someone available to help them whenever they need it. Be sure you make yourself or your company available for customers.
You can ramp up on this one; start with emails (that you answer promptly), set up an 800 service phone line, think about adding instant chat to your website.
