Bad Business Mojo

How Much Is Common Sense Worth?

08/15/2009
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Death of Conventional Marketing

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By Steve Sult

As an ad and marketing dude myself, I cringe when I come across Philistine ad goofs prattling on about our recession and the budget-hacking and how we’ll all be saved by online communities and social media.

Egad! it’s making what little hair I have left hurt!

How many times do we drink the Kool-Aid while continuing to buy stuff that most of us should already know (or certainly be able to anticipate) once we’ve had more than five years of marketing experience?

“If you’re in advertising, you’d better learn to speak digital, because that’s the way the world is going,” Josh Bernoff of Forrester Research profoundly proclaims in a recent post. And on what does he base his statement? Why, upon the findings revealed in Forrester’s recently published five-year interactive marketing forecast -available to you now for about $1750.

Bernoff writes, “Unlike the last recession, digital marketing is no longer experimental. Now it looks more like advertising is inefficient, relative to digital. More than half of the marketers we surveyed said that effectiveness of direct mail, TV, magazines, outdoor, newspapers, and radio would stay the same or decrease within three years. In contrast, well over 70 percent expected the effectiveness of channels like created social media, online video, and mobile marketing to increase.”

Correct me if I’m making this up, but isn’t everything digital today? What difference does it make whether you’re creating interactive or Internetive or whatever? Unless my brain has become muddled (which is certainly possible), the whole purpose of great advertising is to sell a proposition and create demand. Period. Did something change here?

If more than half of the marketers said that “effectiveness of direct mail, TV, magazines, outdoor, newspapers and radio would stay the same or decrease,” and over 70 percent expect the effectiveness of created social media, online video, and mobile marketing to increase then, depending on your specific product (or, yes, service), the right combination of traditional media and a strong online presence holds the key to a successful product launch, corporate awareness program, et. al. This makes perfect sense to me.

At another point in his article, the bullish Bernoff states, “The result is that digital, which will be about 12 percent of overall advertising spend in 2009, is likely to grow to about 21 percent in five years. Along the way, overall advertising budgets won’t grow much.”

I disagree.  Of course, budgets won’t grow for awhile. Clients everywhere had the shit scared out of them in 2008. But to say overall ad budgets “won’t grow much” -from where is Mr. Bernoff pulling his numbers, anyway?

Go ahead. Read Bernoff’s article. Even check out the interactive marketing forecast. But if you’re interested in saving and/or making money -and aren’t we all? -I strongly suggest you refrain from seeing which of your credit cards will carry this fount of information for you. It will cost you close to a couple thousand dollars ($1,749 to be exact) to buy a 22 page downloadable booklet that is more than likely filled with generally negative predictions, vague projections and some more of that good old marketing mumbo-jumbo.

Doc Yankee said it best when he told me, “Shoo, Steverino! We give this stuff away all the time for free.” He’s right. A lot of advertisers are nervous wrecks these days, and are fair game for anyone who rolls through, touting expertise -which unfortunately includes a fair number of supposed SEO experts and flashy marketing gurus selling their various brands of pots and pans.

Here in Mojo Land, our mission is to avoid looking or acting anything like carpetbaggers. We do this by offering plain talk, solid strategy and, of course, a lot of Creative Mojo.  Development of a culture (whether online or traditional or, more aptly these days, both) is based on more than expectations on your ROI.

A guy with whom I’d like to have a beer, Seth Godin said, “You’re all trying to put a meatball on a sundae.”

I agree.

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Steve Sult is part of the Marketing Mojo team.

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“AstroTurf Marketing” Is Some Bad Mojo.

08/12/2009
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bad-mojoDid you hear the one about the recent blog wherein a couple reported its fabulous encounters with Wal-Mart employees during a cross-country trip? It was underwritten by a group funded by Wal-Mart Stores Inc.

Or maybe you heard about the time TripAdvisor had to red-flag a number of its hotel reviews after suspecting they came from hoteliers who wanted to pump up their own or knock down others’ ratings?

Yes, my friends, it even happens in the world of letters. Amazon.com had to pull several “customer reviews” of a Monica Lewinsky biography (if you don’t know, don’t ask) back in 1999, after they were found to be written by a political consultant and quite a few others who hadn’t even read the book.

All of these examples of Bad Mojo –and a few more -referenced by Associated Press writer Jennifer Peltz in a recent article about AstroTurf Marketing, which she defines as “Seeding the Internet with seemingly grass-roots testimonials, reviews and comments that are not as organic as they seem.”

While the tendency to stack the deck in one’s favor has always been there, the omnipresence of the Internet practically guarantees a huge audience for these half-truths and bold-faced lies.

How do you combat this trend, especially when it’s coupled to the fact that online testimonials and customer evaluations influence a large number of your clients and prospects?

One way is to guarantee that the testimonials you use in your marketing come from actual satisfied customers. Not from your sweet little old Mother who’s on your payroll. Not from your best friend who owes you a favor. Not from anyone named “anonymous.” Real, live, identifiable, satisfied customers.

And you have to validate the testimonials you get. A testimonial stating, “In just one year, the Mojonator helped me save $10,000” and signed by “Mr. V.U.” isn’t worth diddly. What you need is a testimonial from Mr. Val Ubal of Wright Products in Dentsrus ME to make a difference.

“But how do I do this?” you might ask. “How do I get people to speak glowingly of my product and services?” “How do I win over my jaded prospects?” “How do I get them to sign their names?” “Can’t I just pay someone to say good things?” No! No! No!

Well …perhaps you can offer a treat or two.

And yes, I’m serious. Sometimes, a little spiff helps ‘incentivate’ your good clients to say a few nice things on your behalf. It ain’t cheating; it’s merely adding a little motivation.

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Testimonials-Book-CoverIf you want to learn more – pick up a copy of Marketing Mojo’s newest e-book, “How to Unleash the Persuasive Mojo of Your Satisfied Customers.” Do your part to stomp out AstroTurf and earn your prospects’ trust.

Don’t You Be Mailing Bad Mojo!

07/20/2009
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Truth in advertising? No way. Bad Mojo is more like it. I don’t know about you but I detest those kinds of envelopes and mailers that try to scare you into opening them –and even worse, scare or mislead you into buying something you don’t want or don’t need and shouldn’t be buying. Here are three classic examples from the Doc’s mailbag.

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